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CUSTOMER REVIEWS

What Customers Say

Trusted by happy customers

5.0 out of 5

Based on 50 reviews on Google

“⭐⭐⭐⭐⭐ I’m writing this review after giving the owner the opportunity to address my concerns. When I first experienced problems during my appointment, I spoke with her directly and removed my original review because I wanted to allow her the chance to make things right. I later learned that the owner was out of town on the day of my appointment and was unaware of what had occurred. When we spoke, she listened to every concern without being dismissive or defensive. She sincerely apologized for my experience, immediately refunded the remaining $40 that had been deducted from my original payment, and invited me to return once she was back in town. I went back today, and the experience was night and day. From the moment I walked in, I received exceptional customer service. I was treated with professionalism, respect, and care throughout my appointment. The owner made sure I received the hairstyle I originally requested and checked on me during the process to ensure I was happy. What impressed me most wasn’t that a mistake had been corrected, it was the owner’s leadership and accountability. She took ownership of a situation she wasn’t even present for, made me whole financially, apologized sincerely, and ensured my second visit reflected the level of service her business strives to provide. No business is perfect, but great businesses are defined by how they respond when something goes wrong. Based on my experience with the owner, I can honestly say she values her customers and stands behind her business. Thank you for turning a disappointing situation into a positive one and I will return for future service.”

Carol Henry · 2026-07-06

“Had such a great experience getting my hair done by the staff at Stars DNA. For one thing, I was able to get my hair done within the same day of messaging them, with no added or squeeze in fees. They also responded in a timely manner which i thought spoke volume about their customer service. Also, you see that 24hr policy? Believe it! My girl Star and company were up doing my hair Saturday night and they absolutely slayed it. My parts were nice and clean and my roots had the perfect grip. Additionally, the space had a nice ambiance and the staff was friendly. Also got free snacks, lol. I got the smedium boho knotless and this was probably the smallest smedium I've ever seen in my life, it should last me for a very long time if needs be. My hair grows weird; the sides are long the back is average length and the front is short (I also have a weird hairline which I dislike S/O to my genetics for that) but she (Star) was able to braid even the shortest parts which was a bit of a shocker for me. I'm Jamaican and very particular about who does my hair and how it gets done which was originally one of the reasons I decided to try this location out and the culture click was there for me. She understood what needed to be done and handled business. Thanks StarsDNA! Teri will be back.”

TERINE LAMBERT · 2024-10-25

“I was looking for a new braider after my regular braider relocated out of Maryland, and I came across Star on TikTok. After reviewing her photos and client feedback, I decided to give her a try. I will admit, I was initially skeptical, not because of her, but because I am very particular about my hair. My hair texture is very fine and can be challenging to work with, so I am selective about who I trust to braid it. From the very first interaction, Star was responsive and provided excellent customer service, which is extremely important to me. I told her I wanted medium, shoulder-length boho braids, and she delivered exactly what I asked for. When I arrived at her suite, it was clean, welcoming, and comfortable. Star was professional, friendly, and very accommodating. Her energy was positive and made the entire experience enjoyable. I am beyond happy that I took the chance. I will definitely be returning, and I can confidently say I have found my new braider!”

Sherieta Loving · 2026-01-11

“First, I would like to say Star is hilarious, very transparent, and honest. I love her personality! Her staff gets right to work, no hesitation and the work is amazing. They do not rush and they take their time. You will be happy with your results. I had a great time and my experience was fun and very welcoming. I cannot wait to go back to get my boho knotless bob. Thank you again Star and Staff for my experience. I love my hair so much. Please book with StarsDNALLC you will not be disappointed.”

Tieonna Wilkins · 2026-02-08

“I Love Love Love Love My Hair!! I got a medium waist length, boho knotless. I have full and very thick natural hair. So to leave her salon with my braids feeling so lite…Chef’s Kiss!!! Star is very amazing. I dislike sitting long for any style however her energy, hospitality and customer service was worth the hours. She’s very knowledgeable and loves to prefect her styles. You will not leave her salon with any hair out of place!! She’s gained a forever customer!”

Shawndra M Armes · 2024-11-08

“I found this business on social media this morning, I called and received an immediate appointment. My hair is beautiful to say the least. Star is amazing. She gave great customer service. I love how she conduct business from her staff to even dealing with unpleasant customers. You can tell she really cares about the customer’s experience and the quality of the service they’re receiving. I’ll definitely be back!”

D Harper · 2026-02-22

“I’m new to Baltimore & was hype I found a walk in salon to do my small waist length knotless. All the ladies that braid there are sweet & pleasant! The owner did my hair along with another person and I was done within 5hrs!. she’s very direct, real & extremely detailed! She knows her work. Definitely will be my go to- I don’t have time for book me’s!”

TheonlyphuckitupK · 2026-05-04

“I guarantee to anyone that is debating on getting their hair done anytime soon; Stars DNA is worth it! She is willing to go tooth & nail for your hair to look amazing. Time & efficiency is very important; she has the skills to prove it. P.S to the future clients: have cash out & ready that way you don’t have to go to no ATM”

Kimora L · 2025-11-23

“These ladies did and amazing job on my senegal twist. The environment is nice and peaceful. I love how the owner explained everything she was doing and why she was doing it. I most definitely will be going back. Also their personalities are amazing and they make you feel welcomed”

Kiosha Jordan · 2025-05-26

“She is a ball of sweetness will definitely be going back soon as I take my hair out , she paid attention to detail and got me together exactly how i wanted and from someone who also does hair she is very professional especially with her other stylist.”

Shana Lee · 2025-05-26

“I have known STAR the owner of the shop for two years now she my only stylist that I have been going too snd yet have not been disappointed or dissatisfied one of my fave styles to get is tha boho braids with RAW bundles book my girl !!!!”

Jamiara Evans · 2026-03-09

“Great experience. Star is a fast braider but part are still neat and hair is beautiful. Love my results will be returning. Also had a last minute appointment and everything was still great. She will work with you to guarantee happiness.”

Peggie Ward · 2024-11-10

“It was an interesting experience is all I can say really lol but my braider FATOU did an EXCELLENT job! She was kind, polite, and incredibly patient. The owner, Star, kept me laughing, she’s hilarious. I genuinely enjoyed my time here.”

S · 2026-03-11

“Literally the BEST boho braids I ever had. Her service was amazing; she definitely knows how to make her clients feel very comfortable & confident. I left out feeling great. I get so many compliments on my hair. Highly recommend.”

Taylor Cook · 2024-11-25

“The ladies did a great job and in a very short time. There might be a lil too much gel used, but the braid parting is PRISTINE and very clean. Star and Amin were my stylists and I’ll be back! The shop is clean and pretty too”

Folake Meshe · 2024-10-23

“Star is one of the best hairstyles have had braided my hair definitely recommend clean parts braids are perfect 👌 definitely loyal to her not letting anyone else touch mad hair thank you for the experience you the best”

Ernesto Nieves · 2026-02-17

“Star did an exceptional job on my hair❤️. I loved every bit of her experience. She has top grade hair and baby the girl is fast with the hands.. i was like dammm she braid fast😂. Thank you baby i appreciate you boo.😘”

Talana Holden · 2024-10-21

“Awesome place to go. I dropped my 15 year old off and she came out looking absolutely beautiful. I heading back to get my hair done. Adorable & great customer service.”

gretchen west · 2025-01-13

“The owner and staff were very welcoming. They answered all my questions and attended to all my concerns. I love my hair. My service was done in a timely manner.”

Llekia Crewe · 2026-04-30

“I just love my hair Very clean spot comfortable On time and Very nice will be a new client from now on I just tried something different Thank You”

Latrease Curry · 2024-10-22

“⭐⭐⭐⭐⭐ I’m writing this review after giving the owner the opportunity to address my concerns. When I first experienced problems during my appointment, I spoke with her directly and removed my original review because I wanted to allow her the chance to make things right. I later learned that the owner was out of town on the day of my appointment and was unaware of what had occurred. When we spoke, she listened to every concern without being dismissive or defensive. She sincerely apologized for my experience, immediately refunded the remaining $40 that had been deducted from my original payment, and invited me to return once she was back in town. I went back today, and the experience was night and day. From the moment I walked in, I received exceptional customer service. I was treated with professionalism, respect, and care throughout my appointment. The owner made sure I received the hairstyle I originally requested and checked on me during the process to ensure I was happy. What impressed me most wasn’t that a mistake had been corrected, it was the owner’s leadership and accountability. She took ownership of a situation she wasn’t even present for, made me whole financially, apologized sincerely, and ensured my second visit reflected the level of service her business strives to provide. No business is perfect, but great businesses are defined by how they respond when something goes wrong. Based on my experience with the owner, I can honestly say she values her customers and stands behind her business. Thank you for turning a disappointing situation into a positive one and I will return for future service.”

Carol Henry · 2026-07-06

“Had such a great experience getting my hair done by the staff at Stars DNA. For one thing, I was able to get my hair done within the same day of messaging them, with no added or squeeze in fees. They also responded in a timely manner which i thought spoke volume about their customer service. Also, you see that 24hr policy? Believe it! My girl Star and company were up doing my hair Saturday night and they absolutely slayed it. My parts were nice and clean and my roots had the perfect grip. Additionally, the space had a nice ambiance and the staff was friendly. Also got free snacks, lol. I got the smedium boho knotless and this was probably the smallest smedium I've ever seen in my life, it should last me for a very long time if needs be. My hair grows weird; the sides are long the back is average length and the front is short (I also have a weird hairline which I dislike S/O to my genetics for that) but she (Star) was able to braid even the shortest parts which was a bit of a shocker for me. I'm Jamaican and very particular about who does my hair and how it gets done which was originally one of the reasons I decided to try this location out and the culture click was there for me. She understood what needed to be done and handled business. Thanks StarsDNA! Teri will be back.”

TERINE LAMBERT · 2024-10-25

“I was looking for a new braider after my regular braider relocated out of Maryland, and I came across Star on TikTok. After reviewing her photos and client feedback, I decided to give her a try. I will admit, I was initially skeptical, not because of her, but because I am very particular about my hair. My hair texture is very fine and can be challenging to work with, so I am selective about who I trust to braid it. From the very first interaction, Star was responsive and provided excellent customer service, which is extremely important to me. I told her I wanted medium, shoulder-length boho braids, and she delivered exactly what I asked for. When I arrived at her suite, it was clean, welcoming, and comfortable. Star was professional, friendly, and very accommodating. Her energy was positive and made the entire experience enjoyable. I am beyond happy that I took the chance. I will definitely be returning, and I can confidently say I have found my new braider!”

Sherieta Loving · 2026-01-11

“First, I would like to say Star is hilarious, very transparent, and honest. I love her personality! Her staff gets right to work, no hesitation and the work is amazing. They do not rush and they take their time. You will be happy with your results. I had a great time and my experience was fun and very welcoming. I cannot wait to go back to get my boho knotless bob. Thank you again Star and Staff for my experience. I love my hair so much. Please book with StarsDNALLC you will not be disappointed.”

Tieonna Wilkins · 2026-02-08

“I Love Love Love Love My Hair!! I got a medium waist length, boho knotless. I have full and very thick natural hair. So to leave her salon with my braids feeling so lite…Chef’s Kiss!!! Star is very amazing. I dislike sitting long for any style however her energy, hospitality and customer service was worth the hours. She’s very knowledgeable and loves to prefect her styles. You will not leave her salon with any hair out of place!! She’s gained a forever customer!”

Shawndra M Armes · 2024-11-08

“I found this business on social media this morning, I called and received an immediate appointment. My hair is beautiful to say the least. Star is amazing. She gave great customer service. I love how she conduct business from her staff to even dealing with unpleasant customers. You can tell she really cares about the customer’s experience and the quality of the service they’re receiving. I’ll definitely be back!”

D Harper · 2026-02-22

“I’m new to Baltimore & was hype I found a walk in salon to do my small waist length knotless. All the ladies that braid there are sweet & pleasant! The owner did my hair along with another person and I was done within 5hrs!. she’s very direct, real & extremely detailed! She knows her work. Definitely will be my go to- I don’t have time for book me’s!”

TheonlyphuckitupK · 2026-05-04

“I guarantee to anyone that is debating on getting their hair done anytime soon; Stars DNA is worth it! She is willing to go tooth & nail for your hair to look amazing. Time & efficiency is very important; she has the skills to prove it. P.S to the future clients: have cash out & ready that way you don’t have to go to no ATM”

Kimora L · 2025-11-23

“These ladies did and amazing job on my senegal twist. The environment is nice and peaceful. I love how the owner explained everything she was doing and why she was doing it. I most definitely will be going back. Also their personalities are amazing and they make you feel welcomed”

Kiosha Jordan · 2025-05-26

“She is a ball of sweetness will definitely be going back soon as I take my hair out , she paid attention to detail and got me together exactly how i wanted and from someone who also does hair she is very professional especially with her other stylist.”

Shana Lee · 2025-05-26

“I have known STAR the owner of the shop for two years now she my only stylist that I have been going too snd yet have not been disappointed or dissatisfied one of my fave styles to get is tha boho braids with RAW bundles book my girl !!!!”

Jamiara Evans · 2026-03-09

“Great experience. Star is a fast braider but part are still neat and hair is beautiful. Love my results will be returning. Also had a last minute appointment and everything was still great. She will work with you to guarantee happiness.”

Peggie Ward · 2024-11-10

“It was an interesting experience is all I can say really lol but my braider FATOU did an EXCELLENT job! She was kind, polite, and incredibly patient. The owner, Star, kept me laughing, she’s hilarious. I genuinely enjoyed my time here.”

S · 2026-03-11

“Literally the BEST boho braids I ever had. Her service was amazing; she definitely knows how to make her clients feel very comfortable & confident. I left out feeling great. I get so many compliments on my hair. Highly recommend.”

Taylor Cook · 2024-11-25

“The ladies did a great job and in a very short time. There might be a lil too much gel used, but the braid parting is PRISTINE and very clean. Star and Amin were my stylists and I’ll be back! The shop is clean and pretty too”

Folake Meshe · 2024-10-23

“Star is one of the best hairstyles have had braided my hair definitely recommend clean parts braids are perfect 👌 definitely loyal to her not letting anyone else touch mad hair thank you for the experience you the best”

Ernesto Nieves · 2026-02-17

“Star did an exceptional job on my hair❤️. I loved every bit of her experience. She has top grade hair and baby the girl is fast with the hands.. i was like dammm she braid fast😂. Thank you baby i appreciate you boo.😘”

Talana Holden · 2024-10-21

“Awesome place to go. I dropped my 15 year old off and she came out looking absolutely beautiful. I heading back to get my hair done. Adorable & great customer service.”

gretchen west · 2025-01-13

“The owner and staff were very welcoming. They answered all my questions and attended to all my concerns. I love my hair. My service was done in a timely manner.”

Llekia Crewe · 2026-04-30

“I just love my hair Very clean spot comfortable On time and Very nice will be a new client from now on I just tried something different Thank You”

Latrease Curry · 2024-10-22

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